Short, practical reads on senior care operations

No theory. Five-minute guides on the everyday operations side of running a community, written for the people actually doing the work.

• How to measure front desk call volume in a week. Most communities don't know this number. Here's a way to find out in a week, backed by what the research says staff time actually goes to.
• What to ask before replacing a nurse call system. A nurse call replacement is a decade-long decision. Here's what the research says to ask before you sign anything.